Shipping policy

Delivery

Unfortunately, we cannot ship our products outside of the UK at present.  We do not ship to the Channel Islands.  Our normal methods of delivery are by post or courier.

We can deliver to your home or work address, as you have entered it on your order. Delivery to work address will be deemed successful if a representative (e.g receptionist) at that address accepts the order and signs for the goods.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Ogilvy Spirits and transfer of responsibility in the same way.

Please ensure you check the condition of your parcel before you sign for it.  If it is damaged in any way, don’t sign for it, but hand it back to the courier to return to us.  If you only discover that your parcel is damaged after you’ve signed for it, please call 01307 840 444 or email info@ogilvyspirits.com.

We cannot accept any liability for late or failed delivery for any incorrect or incomplete delivery information provided.  Please double check your delivery address if you are unsure.

Orders will normally be delivered within 7 days of receipt of order.  If goods fail to arrive after 14 days from date of order, please contact us on 01307 840 444 or email info@ogilvyspirits.com. We endeavour to secure your delivery within 7 days of the date of order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

In the event that the order is returned to us by the courier or otherwise due to non-delivery, we give the purchaser the option of resending at the purchaser’s expense or refunding the purchase less the cost of postage and packaging.  Please note that we cannot delivery to PO boxes as a signature is required.